FAQ

PROFILE & ACCOUNT

Do I need to sign up to shop with you?

You can access our entire shop without logging in, but you do have to sign up to purchase any items. Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters and special discount.

How to log into your account?

To log in to your account, enter your email address and password at www.IwanTirtaBatik.com. If you have any issues, please contact us.

Do you have a loyalty program?

Please sign up to our newsletter to be eligible for our loyalty program and be the first to know about our latest offerings.

SHOPPING

How can I place an order?

Click here to view our order guide.


What is your return/refund policy?

Unfortunately, all items delivered are not exchangeable or refundable.

All IWAN TIRTA PRIVATE COLLECTION items are carefully inspected prior to delivery. Any inconsistencies in color and texture are a unique characteristic of hand made batik.

When can you process my order?

Your order will be process in the following business day, 9am – 5pm, Monday to Friday, excluding public holiday.

Why is my order cancelled ?

Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within two business days.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

How do I order offline?

To place an order offline, please visit any of our stores or contact us.

PAYMENT

What method of payment is available?

We accept all major credit cards and bank transfer. Payment gateway is provided by our trusted partner, Veritrans.

DELIVERY

Where can I find details on delivery information?

For details on delivery options, please click here.

Do you ship overseas?

Please contact us to arrange for any international order.

OTHER QUESTIONS

Do you have an affiliate program?

Partnerships and affiliations are reviewed on a case-by-case basis. Please contact us if you are interested.

Any other questions we haven't answered?

For questions we haven't answered, or information we haven't provided, please contact us. We welcome your comments and suggestions, and thank you for shopping with us.